How Happy Bob sends notifications
If you have enabled notifications in the app, you will receive notifications from Happy Bob.
Happy Bob sends notifications as follows:
Sugar is getting below range
- Your sugar is between 72mg/dl and 89mg/dl (4,0 mmol/L and 4,9 mmol/L) and the CGM trend arrow points double down or single down
Sugar is below range
- Your sugar is below 72 mg/dL (4,0 mmol/L).
Sugar is getting above range
- Your sugar is between 144 mg/dL and 179 mg/dL (8,0 mmol/L and 9,9 mmol/L) and the CGM trend arrow points single up or double up.
- Your sugar is between 180 mg/dL and 197 mg/dL (10,0 mmol/L and 10,9 mmol/L) and the CGM trend arrow points steady, slight up, single up, or double up.
Sugar is above range
- Your sugar is 198 mg/dL (11 mmol/L) or more and the CGM trend arrow points steady, slight up, single up, or double up.
- Your sugar is 270 mg/dL (15 mmol/L) or more.
Sugar is in range
- Your sugar has been 120 minutes in range (between 72 mg/dL and 180 mg/dL or 4 mmol/L and 10 mmol/L).
- Bob sends you a morning notification to let you know how many stars you collected the previous day.
Why am I not receiving notifications?
On iOS, check that you have enabled notifications from the app, and that you have installed the latest version from the App Store.
On Android there are a few reasons why you might not be receiving notifications.
1) Notifications are disabled on Happy Bob app. In the app, navigate to Settings → Notifications, and check that notifications are toggled on.
2) Notifications are disabled from Android system settings. On Android system settings, go to Settings → Apps → Happy Bob → Notifications, and check that notifications are enabled.
3) Your phone’s power saving features are shutting down Happy Bob in the background and block notifications from going through, or the notifications appear with a delay. Phones that can behave like this include devices from Samsung, Xiaomi, Huawei, Oppo, One Plus, Vivo and Lenovo. You can fix this issue by disabling the battery saving options for Happy Bob. You can find the settings for this on your system settings, but the exact placement varies by manufacturer and Android version. Here listed are some common devices on newer Android versions.
Samsung devices: Go to Settings → Device Care or Device Maintenance → Battery → Optimize battery usage → Disable for Happy Bob app.
Huawei devices: Go to Settings → Battery → App launch → Happy Bob → Turn off “Manage all automatically”. In the following dialog, turn all the selections on.
If the issue still persists after checking all of these steps, or you’re having trouble finding the power saving options, please contact us at firstname.lastname@example.org. Also, if you notice you’re not receiving all notifications according to our notifications logic listed above, please let us know and we will investigate further.