User FAQ

Frequently asked questions

Happy Bob does not connect with my Dexcom. What should I do?

1) Verify you have entered the correct Dexcom credentials. You can check them by logging in with them to Dexcom portal at https://uam1.dexcom.com (US users) or https://uam2.dexcom.com (International users). Please note your Dexcom Username is not an email address.

2) Check that your Dexcom Username only contains numbers and letters. It seems that having any special characters in the Dexcom Username prevents the data sharing from working

3) Make sure Share is enabled in the Dexcom App. You can also try to invite yourself as a follower, as sometimes that seems to trigger the CGM connection to work.

4) Make sure you have a solid Internet connection on the phone running Happy Bob and Dexcom app.

Can I add a follower?

Happy Bob does not have a follower app yet, but if you want to share your data with a parent, friend or a caregiver, they can create their own Happy Bob account and connect it with your CGM data.

Can I set my own glucose target range in Happy Bob?

At the moment you cannot set your own target ranges in Happy Bob. We will add this feature in the future.

What are the stars in Happy Bob?

Your CGM data is turned into stars you can collect.

Whenever your sugar is between 72 mg/dL (4 mmol/L) and 180 mg/dL (10 mmol/L), you collect stars.

If your sugar is between 72 mg/dL (4 mmol/L) and 126 mg/dL (7 mmol/L), you get double stars for every reading.

With the stars you can reach your daily star target. You can set your star target in Settings.

Does Happy Bob send notifications?

Happy Bob sends notifications in the following situations:

  • When your sugar is below 72 mg/dL.
  • When your sugar is between 72 mg/dL and 108 mg/dL but going down.
  • When your sugar is above 180 mg/dL.
  • When your sugar is between 144 mg/dL and 180 mg/dL but going up.
  • When your sugar has been between 72 mg/dL and 180 mg/dL for more than 120 min.

Who is Gina Snarky Bob mentions in one of his comments?

“Damn, Gina” is a catchphrase from Martin Lawrence’s 1990s sitcom, Martin. Martin used it whenever his girlfriend Gina was being especially frustrating, or was looking particularly good. It’s been adopted into slang to convey awe, surprise, or appreciation.