User FAQ

Frequently Asked Questions

Make sure Share is enabled in the Dexcom App. You can also try to invite yourself as a follower.

Make sure you have a solid Internet connection on the phone running Happy Bob and Dexcom app.

DashBob is a desktop version of your Happy Bob Data in a simple and beautiful format.
You can log in to DashBob with your Happy Bob credentials at https://dashboard-us.happybob.app/

Happy Bob does not have a follower app yet, but if you both use Happy Bob, you can create a Group to share your glucose values, star count and status updates within the app.

At the moment you cannot set your own target ranges in Happy Bob. We will add this feature in the future.

Your CGM data is turned into stars you can collect.

Whenever your glucose is between 70 mg/dL (3.9 mmol/L) and 180 mg/dL (10 mmol/L), you collect stars.

If your glucose is between 70 mg/dL (3.9 mmol/L) and 126 mg/dL (7 mmol/L), you get double stars for every reading.

With the stars you can reach your daily star target. You can set your star target in Settings.

Happy Bob sends notifications in the following situations:

  • When your glucose is below 72 mg/dL.
  • When your glucose is between 72 mg/dL and 108 mg/dL but going down.
  • When your glucose is above 180 mg/dL.
  • When your glucose is between 144 mg/dL and 180 mg/dL but going up.
  • When your glucose has been between 72 mg/dL and 180 mg/dL for more than 120 min.

On iOS, check that you have enabled notifications from the app, and that you have installed the latest version from the App Store.

On Android there are a few reasons why you might not be receiving notifications.

1) Notifications are disabled on Happy Bob app. In the app, navigate to Settings → Notifications, and check that notifications are toggled on.

2) Notifications are disabled from Android system settings. On Android system settings, go to Settings → Apps → Happy Bob → Notifications, and check that notifications are enabled.

3) Your phone’s power saving features are shutting down Happy Bob in the background and block notifications from going through, or the notifications appear with a delay. Phones that can behave like this include devices from Samsung, Xiaomi, Huawei, Oppo, One Plus, Vivo and Lenovo. You can fix this issue by disabling the battery saving options for Happy Bob. You can find the settings for this on your system settings, but the exact placement varies by manufacturer and Android version. Here listed are some common devices on newer Android versions.

Samsung devices: Go to Settings → Device Care or Device Maintenance → Battery → Optimize battery usage → Disable for Happy Bob app.

Huawei devices: Go to Settings → Battery → App launch → Happy Bob → Turn off “Manage all automatically”. In the following dialog, turn all the selections on.

If the issue still persists after checking all of these steps, or you’re having trouble finding the power saving options, please contact us at hello@happybob.app. Also, if you notice you’re not receiving all notifications according to our notifications logic listed above, please let us know and we will investigate further.

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Here’s how to set up Happy Bob on your Apple Watch:
1. Open Watch App on your iPhone
2. Choose Happy Bob and select Show App on Apple Watch
3. Firmly press watch face, swipe to choose face, then customize
4. Swipe to edit the complications. Tap a complication to select it, then turn digital crown to change it. Press digital crown to save it.
5. Tap Happy Bob complication on the watch face to open Happy Bob App and to see the exact glucose level.

The Happy Bob iOS widget has a max number of times it can update per day based on Apple’s iOS widget guidelines. As a result, you may need to wait longer than 5 minutes for the widget to update. This should not impact the timing of the Happy Bob notifications.

We understand this may cause you an inconvenience. If you need to access your CGM data immediately we recommend opening the Happy Bob App or tapping on the widget to open the app and refresh the widget

If you want to join a group or just ask a question from other users, please join our Happy Bob App Facebook group https://www.facebook.com/groups/622999101814484

You can now sync your steps to Happy Bob to see them on the timeline and earn awards by walking! For this, you need to install the Google Health Connect app and give Happy Bob permissions to read steps. You can use Google Health Connect with many popular smartwatches to track steps. See more info about how to install Health Connect here: https://support.google.com/android/answer/12201227?hl=en

Health Connect works as a data sharing link between your fitness app and Happy Bob. You need to connect both apps with Health Connect. Many popular fitness apps such as Fitbit, Samsung Health, Google Fit and Oura are supported. Enable Health Connect sync as per your fitness apps instructions. See full list of supported apps here. https://play.google.com/store/apps/collection/promotion_all__health_connect

To connect Happy Bob with Health connect, go to Settings and turn “Read steps from Health Connect” on. After giving permission, you will see a new button on the timeline to view tracked steps. You can also then earn the “Super Stepper” award!

Read more about Health Connect here: https://health.google/health-connect-android/

In case Happy Bob is not showing your CGM glucose values even though your Dexcom App is on, please try the following:

– Open Happy Bob App and go to Settings
– Go to CGM
– Select “Manual”, then save
– Go back to CGM, select Dexcom and re-connect Happy Bob with your Dexcom account

If the problem still persists, please contact our support at hello@happybob.app.

If you have questions or feedback, please send us an email at hello@happybob.app. We would love to hear from you!

At the moment Happy Bob users can be in the same Group based on their location:
– users who are located in the US are able to join groups and share values with other users, who are also located in the US.
– users who are located outside of the US, i.e. in Europe and in Canada are able to join groups and share values with other users, who are also located in Europe and/or Canada.

Happy Bob users in the following countries can download Happy Bob on iOS and Android and connect their accounts with their Dexcom real-time CGM data:

– Austria
– Belgium
– Canada
– Czechia
– Denmark
– Estonia
– Finland
– France
– Germany
– Hungary
– Ireland
– Italy
– Latvia
– Lithuania
– Luxembourg
– Malta
– Netherlands
– Norway
– Poland
– Portugal
– Slovakia
– Slovenia
– Spain
– Sweden
– Switzerland
– United Kingdom
– United States